Data Protection Policy

Purpose and Scope of the Policy

Sev-e, a subsidiary of the RAGNI Group, attaches the greatest importance and care to protecting privacy and personal data, as well as complying with the provisions of applicable legislation.

Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “GDPR”) states that personal data must be processed lawfully, fairly, and transparently.

Accordingly, this Data Protection Policy (hereinafter referred to as the “Policy”) aims to provide you with clear and simple information about how your personal data is processed, particularly in the context of your browsing activity and any operations carried out on our website.

Data Controller

The controller of your personal data, within the meaning of the applicable personal data protection regulations and specifically the GDPR, is Sev-e, a Simplified Joint-Stock Company (Société par Actions Simplifiée) with a share capital of €20,000, headquartered at Lieudit Le Guerard, Chemin du Vallon des Vaux, 06610 La Gaude, France.

You can find all relevant information about Sev-e on our Legal Notice page.

Why Do We Collect Your Personal Data?

This Policy applies to the collection and processing of your personal data for specific purposes and based on various legal grounds.

As part of contract performance or pre-contractual measures, your data is processed for the following purposes:

Management of quotations;
Management of orders and purchases;
Management of customer/supplier contracts;
Management of your Seve Connect customer account;
Management of claims and after-sales service.

As part of Sev-e’s legitimate interest, your data is processed for the following purposes:

Management of information requests;
Management of communications;
Management of relationships with prospects and clients;
Organization and management of commercial events;
Management of cookies strictly necessary for the proper functioning of the website (including preference management and site security);
Management of pre-litigation and litigation.

As part of Sev-e’s legal and regulatory obligations, your data is processed for the following purposes:

Maintenance of general and subsidiary accounting;
Management of your personal data rights.

Personal Data We Collect About You

Personal data is processed in compliance with the data minimization principle required by the GDPR. The nature and type of personal data processed vary depending on your relationship with Sev-e. The main categories include:

Identification data: information enabling us to identify you, such as your name, surname, and phone number. We may also collect your email address and postal address (the latter is required for invoicing purposes).
Login data: all information required to access your personal account, such as passwords and authentication data. We also collect your IP address for maintenance and statistical purposes.
Financial data: bank details such as an IBAN.
Browsing information: when you browse our website, certain technical and behavioral data is collected.
Data collected via our network of commercial agents/distributors: our agents/distributors may collect some of your personal data (name, surname, email, phone number, and business interests) as part of their duties. These are then transmitted to Sev-e to ensure continuity of the business relationship.

Recipients of Your Personal Data

Your data is accessible only to authorized Sev-e employees involved in contract management and legal obligations, within the limits of their duties.

It may also be transmitted, for specific operations and within the limits of their responsibilities, to the following recipients:

Entities within the RAGNI Group (e.g., for communication purposes);
Our network of commercial agents/distributors;
Service providers assisting us with operations such as:
Order delivery and logistics
Data hosting
Marketing and commercial prospecting
After-sales service management
Authorized public authorities (judicial, regulatory, etc.) in compliance with legal obligations;
Regulated professionals (lawyers, bailiffs, etc.) involved in guarantees, recovery, or litigation.

All our partners and service providers are contractually required to ensure the confidentiality and security of your data and to use it solely for the agreed purposes.

Sev-e does not sell your data.

Transfers of Your Data Outside the EU

Sev-e strives to store personal data in France or, at least, within the European Economic Area (EEA).

However, some of our service providers may be located outside the EEA. In such cases, data transfers are carried out only when:

The destination country ensures an adequate level of protection;
Standard contractual clauses are implemented; or
Binding corporate rules apply.

For further information about these transfers, you may contact us (see “Your Contacts” below).

Technical and Organizational Measures to Protect Your Data

Sev-e undertakes to protect personal data against loss, destruction, alteration, unauthorized access, or disclosure.

We implement appropriate technical and organizational measures, such as restricted data access, pseudonymization, encryption, and secured authentication systems.

Our security policies and practices are regularly reviewed and updated when necessary.

Data Retention Periods

Your personal data is retained for at least the duration of our contractual relationship. Beyond that, retention periods may be extended in accordance with legal obligations and statutes of limitation.

For prospects, data is retained for a maximum of 3 years from the last contact, unless you request deletion.

When you exercise your data protection rights, the related data (including proof of identity if required) is kept for up to 5 years, except for the ID copy, which is deleted immediately after verification.

Your Rights Regarding Your Personal Data

At any time, you can exercise your rights by contacting us (see “Your Contacts” below). These include:

Right to object – to stop processing your data, unless required by law or contract.
Right to withdraw consent – for any processing based on consent.
Right of access – to obtain information and copies of your personal data.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to delete your data once the purpose or legal retention period ends.
Right to restriction of processing – to temporarily freeze processing while verification takes place.
Right to data portability – to receive your data in a structured format and transmit it to another controller.
Right to define post-mortem instructions – to determine what happens to your data after your death.

If you are unsatisfied with our response, you may file a complaint with the CNIL (the French Data Protection Authority).

Your Contacts

To exercise your rights or obtain further information, please contact Sev-e’s Data Protection Officer (DPO): [email protected]

When making a request, please specify the nature of your inquiry and the data processing concerned. You may be asked to provide proof of identity if necessary.

Policy Updates

Sev-e may update this Data Protection Policy as required. In case of substantial changes, we will inform you (e.g., through a notice on our website).

Last updated: October 2025